How to order
From choosing your piece to collecting it: this is how your order works with us, with the tailoring and delivery terms in plain words.
- 1 Choose your piece A kandura, an abaya or a jalabiya, or an alteration to a piece you have — then choose the fabric or the style.
- 2 Book a measuring appointment Pick the day and time of your measuring at checkout, from today up to 30 days ahead, at the shop or at your home.
- 3 The fitting We call you when your piece is ready for its fitting; you try it on and we adjust what is needed.
- 4 Collection You collect your finished piece within 7 to 10 days of measuring, and pay on collection.
What every tailoring order includes
- Measuring — and we keep your measurements for next time
- One fitting before delivery, with its changes
- Delivery within 7 to 10 days of measuring
- Pay on collection, in cash or by card
Prices and what they include
Prices are in UAE dirhams and include VAT. The tailoring price includes measuring, one fitting before delivery and every change after the fitting. Extras such as the express service and embroidery are yours to choose with the order.
How long tailoring takes
- Kanduras, abayas and jalabiyas: 7 to 10 days from the measuring appointment.
- Express service: within 3 days, for an extra fee.
- Alterations and repairs: two to three working days.
- Large orders and uniforms: as set out in the written quote.
Measuring appointments
We are open Saturday to Thursday from 10:00 to 22:00, and on Friday from 16:00 to 22:00. You choose your measuring appointment at checkout, and we call you to confirm it. For a home visit in Dubai, we call you before the appointment to confirm the address.
Fitting and changes
- We call you when your piece is ready for its fitting, usually a week after measuring.
- After the fitting we make the changes needed at no extra charge.
- If a piece needs a small change within 14 days of collection, we make it free.
Payment
You pay on collection, in cash or by card; nothing is charged online. The home visit fee comes off your tailoring order if you order with us.
Tailoring and delivery terms
- We make your piece to the measurements taken on the day of measuring and to what we agree with you at the fitting.
- Changing your measuring appointment is free up to 24 hours before it, by phone or on WhatsApp.
- If you bring your own fabric, we check on the day of measuring that it is enough for the piece and tell you the price of the tailoring alone before we start.
- Fabric colours in photos may differ slightly from the real thing, so we show you the samples on the day of measuring.
- We ask for a deposit only for large orders and uniforms, as the written quote says.
- We keep finished pieces for 60 days from the collection date and remind you before that time ends.
Collection
You collect your piece from the shop at the time we agree and try it on before you pay. If you have a garment that fits you well, please bring it to your measuring appointment.
Choose your piece For companies and schools: ask for a quote